Last updated: 2 October 2026

This Cookie Policy explains how Townsville Caravan Repair Centre Pty Ltd trading as The Caravan Hub® uses cookies and similar technologies when you visit our website.

This Cookie Policy should be read together with our Privacy Policy, Terms & Conditions and Disclaimer.

1. WHO WE ARE

This website is operated by Townsville Caravan Repair Centre Pty Ltd trading as The Caravan Hub®.

In this Cookie Policy, references to “The Caravan Hub”, “we”, “us” and “our” mean Townsville Caravan Repair Centre Pty Ltd trading as The Caravan Hub®, unless the context indicates otherwise.

Townsville Caravan Repair Centre Pty Ltd
Trading as The Caravan Hub®
ABN 73 602 459 085
9 Horwood Street
Currajong QLD 4812
Phone: (07) 4779 1881
Email: service@thecaravanhub.com.au

2. WHAT ARE COOKIES?

Cookies are small data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website.

Cookies can help websites operate correctly, remember preferences, understand how visitors use a website and support functionality, analytics and other website services.

Some cookies exist only while your browser is open and are removed when you close it. Other cookies may remain on your device for a specified period or until you delete them.

3. SIMILAR TECHNOLOGIES

Websites may also use technologies that perform functions similar to cookies, including local storage, pixels, tags, scripts and other browser or device technologies.

In this Cookie Policy, references to cookies may also include similar technologies where appropriate.

4. HOW WE MAY USE COOKIES

The Caravan Hub website may use cookies and similar technologies for purposes including:

• Operating and securing the website;
• Providing website functionality;
• Remembering website or consent preferences;
• Supporting website forms and enquiries;
• Understanding how visitors use the website;
• Identifying website performance or technical issues;
• Improving website content and usability;
• Measuring website traffic and interactions;
• Understanding how visitors arrive at our website; and
• Measuring the effectiveness of marketing or advertising where those technologies are enabled.

5. STRICTLY NECESSARY COOKIES

Strictly necessary cookies are used where required for the website to operate, provide requested functionality or maintain website security.

These cookies may support functions such as:

• Website security;
• Network and server management;
• Form functionality;
• Session management;
• Fraud or misuse prevention; and
• Remembering privacy or cookie preferences.

Because these technologies may be necessary to provide the website or a service you request, disabling them may affect website functionality.

6. FUNCTIONAL COOKIES

Functional cookies may be used to provide enhanced website features or remember choices you make when using the website.

These may include remembering preferences or supporting functionality provided by website components or third-party services.

If functional cookies are disabled, some website features may not operate as intended.

7. ANALYTICS AND PERFORMANCE COOKIES

We may use analytics and performance technologies to understand how visitors interact with our website and to improve website performance, content and usability.

Depending on the analytics technologies enabled on the website, information collected may include:

• Pages viewed;
• Approximate visit duration;
• Website navigation and interactions;
• Referring websites or traffic sources;
• Browser and device information;
• General technical information;
• Approximate location derived from technical information; and
• Website performance information.

Analytics information may be aggregated or otherwise processed to help us understand website usage and improve our services.

8. ADVERTISING AND MARKETING TECHNOLOGIES

We may use advertising or marketing technologies to understand the effectiveness of our advertising and marketing activities.

Where enabled, these technologies may help us understand whether a visitor arrived at our website following an advertisement or marketing campaign and whether they subsequently completed an action such as submitting an enquiry or booking request.

Some advertising technologies may also be used by third-party advertising providers to measure advertising performance or provide advertising based on website interactions, subject to applicable settings, consent requirements and the provider’s own policies.

9. THIRD-PARTY COOKIES AND SERVICES

Some website features may be provided by third parties. When those features are used or displayed, the relevant third party may place or access cookies or use similar technologies.

Examples may include services used for:

• Website analytics;
• Maps and location functionality;
• Embedded video or media;
• Social media features;
• Advertising and campaign measurement;
• Website security;
• Forms or communication functionality; and
• Other website integrations.

Third-party providers may process information in accordance with their own privacy policies and terms.

The presence and operation of third-party technologies may change as website services and integrations are updated.

10. INFORMATION THAT MAY BE COLLECTED

Depending on the cookies and technologies enabled, information collected through the website may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website or traffic source;
• Website interactions;
• Approximate location derived from technical information;
• Cookie or device identifiers; and
• Information relating to website performance and usage.

Whether information collected through a cookie or similar technology constitutes personal information depends on the nature of the information and the circumstances in which it is collected or combined with other information.

11. COOKIE CONSENT AND PREFERENCES

Where our website provides cookie or privacy preference controls, you may use those controls to manage the categories of optional cookies or similar technologies that are permitted to operate.

Your available choices may depend on the technologies currently enabled on the website and whether a particular technology is required for the website to operate.

You may be able to change your preferences later using the cookie or privacy controls provided on the website.

12. MANAGING COOKIES THROUGH YOUR BROWSER

Most web browsers allow you to view, block or delete cookies through browser settings.

You may also be able to configure your browser to notify you before a cookie is stored or to automatically reject certain cookies.

The method for managing cookies varies between browsers and devices. Please refer to the help or privacy settings provided by your browser provider for instructions.

Blocking or deleting some cookies may affect the operation or functionality of this website.

13. COOKIE RETENTION

Different cookies may remain on your device for different periods.

Session cookies generally expire when the relevant browser session ends. Persistent cookies may remain for a defined period or until they are removed through your browser or other applicable controls.

Third-party providers may determine the retention periods applying to cookies or similar technologies they operate.

14. PERSONAL INFORMATION AND PRIVACY

Where information collected through cookies or similar technologies constitutes personal information, we handle that information in accordance with our Privacy Policy and applicable privacy law.

Our Privacy Policy contains further information about how we collect, hold, use and disclose personal information, how you may request access or correction and how you may make a privacy complaint.

15. OVERSEAS PROCESSING

Some third-party technology, hosting, analytics or other service providers may process or store information using infrastructure located outside Australia.

Where Australian privacy law applies to an overseas disclosure of personal information, we will handle that disclosure in accordance with applicable legal requirements.

16. DO NOT TRACK AND BROWSER PRIVACY SIGNALS

Browsers and devices may provide privacy settings or signals that indicate a user’s preferences regarding tracking.

The way websites and third-party services respond to these signals may vary depending on the technology involved and applicable technical or legal requirements.

Where our website provides dedicated cookie preference controls, those controls should be used to manage the options made available through our website.

17. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes to the cookies, analytics, advertising technologies, website services or other technologies used by The Caravan Hub, as well as changes to our business practices or legal obligations.

The current version will be published on this website with the date it was last updated.

18. CONTACT US

If you have questions about this Cookie Policy, our use of cookies or how we handle personal information, please contact:

Townsville Caravan Repair Centre Pty Ltd
Trading as The Caravan Hub®
ABN 73 602 459 085
9 Horwood Street
Currajong QLD 4812

Phone: (07) 4779 1881
Email: accounts@thecaravanhub.com.au