Last updated: 2 October 2026

Townsville Caravan Repair Centre Pty Ltd trading as The Caravan Hub® respects your privacy and is committed to responsibly managing personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with us, including through our website, service and repair centre, enquiries, bookings and other business activities.

Where the Australian Privacy Principles under the Privacy Act 1988 (Cth) apply to us, we handle personal information in accordance with those requirements.

This Privacy Policy should be read together with our Terms & Conditions, Disclaimer and Cookie Policy.

1. WHO WE ARE

This website and The Caravan Hub business are operated by Townsville Caravan Repair Centre Pty Ltd trading as The Caravan Hub®.

In this Privacy Policy, references to “The Caravan Hub”, “we”, “us” and “our” mean Townsville Caravan Repair Centre Pty Ltd trading as The Caravan Hub®, unless the context indicates otherwise.

Townsville Caravan Repair Centre Pty Ltd
Trading as The Caravan Hub®
ABN 73 602 459 085
9 Horwood Street
Currajong QLD 4812
Phone: (07) 4779 1881
Email: service@thecaravanhub.com.au

2. PERSONAL INFORMATION WE COLLECT

The types of personal information we may collect depend on how you interact with us and may include:

• Your name;
• Residential, postal or business address;
• Email address;
• Telephone number;
• Customer and account information;
• Caravan or vehicle information, including make, model, registration, chassis or VIN details;
• Service, repair and maintenance history;
• Photographs and information relating to your caravan or vehicle;
• Warranty and insurance claim information;
• Invoices, quotations and transaction information;
• Communications and correspondence with us;
• Enquiry, booking and customer service information;
• Feedback, reviews and survey responses;
• Information you provide through our website or forms; and
• Technical information associated with your use of our website, such as IP address, browser or device information and website activity.

We generally only collect personal information that is reasonably necessary for our business activities or where required or permitted by law.

We do not currently operate an online store through this website and do not collect or store credit or debit card details through the website.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

• Contact us by telephone, email, SMS or through our website;
• Make a service or repair booking;
• Request a quote, inspection or assessment;
• Purchase goods or services from us;
• Bring a caravan or vehicle to our premises;
• Make a warranty or insurance-related enquiry;
• Complete a form or provide documentation to us;
• Communicate with our staff;
• Subscribe or consent to marketing communications; or
• Otherwise deal with The Caravan Hub.

We may also receive personal information from third parties where appropriate, including manufacturers, insurers, insurance assessors, suppliers, repair partners or other persons involved in providing services relating to your caravan or vehicle.

Where reasonably practicable, we collect personal information directly from you.

4. VEHICLE, SERVICE AND REPAIR INFORMATION

When providing caravan servicing, repairs, insurance repairs, warranty assistance, maintenance or upgrades, we may collect and retain information relating to your caravan or vehicle.

This may include photographs, inspection findings, service records, repair history, parts information, diagnostic information, quotations, job records, warranty information and communications relating to work performed or proposed.

We use this information to assess, quote, authorise, perform and document work and to maintain appropriate business and service records.

5. HOW WE USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries;
• Creating and maintaining customer records;
• Arranging bookings;
• Preparing quotations and estimates;
• Providing caravan servicing, repairs, maintenance and upgrades;
• Ordering parts and components;
• Processing transactions and maintaining financial records;
• Administering warranty requests and claims;
• Assisting with insurance assessments and repairs;
• Communicating about the progress of work;
• Providing customer service and after-sales support;
• Maintaining service and repair records;
• Managing our relationship with customers and suppliers;
• Improving our services and business operations;
• Administering and improving our website;
• Providing marketing communications where permitted by law;
• Complying with legal, regulatory, taxation and accounting requirements;
• Preventing or investigating suspected fraud, misuse or unlawful activity; and
• Protecting our legal rights and interests.

6. MARKETING COMMUNICATIONS

The Caravan Hub may send marketing communications by email, SMS or other electronic means about our products, services, offers, events, promotions or other information that may be relevant to you.

We will send electronic marketing communications where we have your consent or are otherwise permitted to do so under applicable law.

Our marketing communications will identify The Caravan Hub as the sender and, where required, provide a method for you to unsubscribe or opt out.

You may opt out at any time using the unsubscribe facility provided in the communication or by contacting us.

Opting out of marketing does not prevent us from sending necessary service, booking, repair, warranty, account or transactional communications.

7. DISCLOSURE OF PERSONAL INFORMATION

We do not sell personal information.

We may disclose personal information where reasonably necessary to:

• Caravan and component manufacturers;
• Parts and equipment suppliers;
• Insurers and insurance assessors;
• Warranty administrators;
• Repairers, contractors and service providers;
• Information technology, hosting and cloud service providers;
• Professional advisers;
• Government, regulatory or law-enforcement authorities where required or authorised by law; and
• Other parties where you have authorised or requested the disclosure.

8. WEBSITE, COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website usage, improve website performance and measure the effectiveness of our services or marketing.

Depending on the technologies enabled, information collected may include IP address, browser and device information, pages visited, referring sources, approximate location derived from technical information and website interactions.

For further information, please read our Cookie Policy.

9. STORAGE AND SECURITY

We may hold personal information electronically and in physical records.

We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

10. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, our ongoing business requirements and applicable legal, accounting, taxation, warranty, insurance or record-keeping obligations.

When personal information is no longer required, we may securely destroy or de-identify it where appropriate and permitted by law.

11. OVERSEAS DISCLOSURE AND CLOUD SERVICES

Some service providers used in operating our business or website may store or process information using infrastructure located outside Australia.

Where we are likely to disclose personal information to an overseas recipient and Australian privacy law requires us to do so, we will take reasonable steps in relation to that disclosure as required by applicable law.

12. DATA BREACHES

We maintain processes for responding to suspected or actual data breaches.

Where a data breach is subject to the Notifiable Data Breaches scheme or another applicable notification requirement, we will assess and respond to the incident and provide notifications as required by law.

13. ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making a correction.

To make a request, please contact us using the details below.

14. PRIVACY COMPLAINTS

If you have a concern or complaint about how we have handled your personal information, please contact us and provide sufficient information for us to investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner

15. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy practices or content.

16. AUTOMATED DECISIONS

We do not currently use personal information in computer programs to make substantially automated decisions that could reasonably be expected to significantly affect an individual’s rights or interests.

If our practices change, we will update this Privacy Policy where required by applicable privacy law.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The current version will be published on our website with the date it was last updated.

18. CONTACT US

Townsville Caravan Repair Centre Pty Ltd
Trading as The Caravan Hub®
ABN 73 602 459 085
9 Horwood Street
Currajong QLD 4812

Phone: (07) 4779 1881
Email: accounts@thecaravanhub.com.au